Frequently Asked
Questions

You can book in three ways: online via our Book an Appointment page (fastest), by calling +1 800 MED CARE, or by walking into any of our 12 clinic locations. Online bookings are confirmed within 30 minutes during business hours.

Same-day slots are typically available before 10am at most locations. Our care navigators can check live availability across all 12 clinics in real time. Call or use our online portal to check current availability.

Yes. You can request a specific doctor when booking online or by phone. If your preferred doctor is unavailable, we can suggest colleagues in the same department with the earliest availability. Continuity of care is a priority for us.

You can cancel or reschedule up to 2 hours before your appointment with no charge. Cancellations within 2 hours may incur a nominal late-cancellation fee depending on your plan. Use the Patient Portal, call us, or email appointments@Jiddena Medical Clinic.com.

Standard general medicine consultations are 15–20 minutes. Specialist first appointments are typically 30–45 minutes. Procedures and follow-ups vary. When booking, the system will indicate the expected duration for your appointment type.

For most specialities at Jiddena Medical Clinic you can book directly without a GP referral. However, some procedures require a clinical referral for insurance purposes. If unsure, our care navigators can advise you when booking.

Yes. You can manage appointments for family members through a linked family account on the Patient Portal. Guardians and carers may book and attend appointments on behalf of patients with appropriate authorisation.

Please bring a valid ID, your insurance card or membership number, a list of any current medications, and any previous medical records or test results relevant to your visit. Arriving 10 minutes early helps with registration.

We accept NHIF, AAR Healthcare, Jubilee Insurance, Britam Health, UAP Old Mutual, Madison Insurance, CIC Insurance, and most major corporate schemes. We also accept self-pay and offer transparent cash pricing. Contact our billing team if your insurer isn't listed.

Contact your insurer directly before your appointment to confirm coverage for the specific service or procedure. Our billing team can also help verify your benefits. We recommend pre-authorisation for elective procedures and specialist referrals.

We accept cash, Visa, Mastercard, M-Pesa, and bank transfers. Payment plans are available for larger treatment costs — speak to our billing team to arrange a structured schedule.

Yes. Itemised invoices and treatment summaries are available through the Patient Portal or by contacting billing@Jiddena Medical Clinic.com. We aim to generate and send billing documentation within 24 hours of your visit.

We publish transparent self-pay pricing. A standard GP consultation starts from $40. Specialist consultations vary by department. Lab tests and imaging are priced individually. Download our full fee schedule from the Patient Portal or ask at reception.

Yes. We offer corporate wellness packages for businesses of all sizes, as well as family health plans covering unlimited GP visits, discounted specialist access, and annual health screenings. Contact our partnerships team for a custom quote.

We operate 12 clinical departments: Cardiology, Neurology, Pediatrics, Orthopedics, Ophthalmology, General Medicine, Emergency Care, Diagnostics & Lab, Preventive Health, Family Care, Dermatology, and Mental Wellness. View full details on our Services page.

Yes. Our Mental Wellness department provides psychiatry, psychology, CBT, DBT, group therapy, and crisis support. All sessions are strictly confidential. You can book directly without a referral. Same-week appointments are usually available.

We offer Executive Health Checks, full-body screening packages, nutritional assessments, health coaching, smoking cessation programmes, and cardiovascular risk profiling. Preventive programmes can be booked individually or as annual packages.

Yes. Our Main Medical Centre and four branch clinics have fully stocked on-site pharmacies. Prescriptions issued by our doctors can be filled immediately after your visit. We also offer home delivery for regular repeat prescriptions.

Absolutely. We actively encourage patients to seek second opinions and can facilitate this within our own specialist team or through external referrals. Simply book a Second Opinion consultation and bring all relevant previous reports and scans.

Home visits are available for registered family care patients who are elderly, have mobility limitations, or require post-discharge check-ups. Availability depends on location. Contact your assigned family care coordinator to arrange.

Yes. Our diagnostic laboratory is ISO 15189 accredited and all imaging equipment meets international safety and accuracy standards. We partner with international reference labs for specialised genetic and molecular testing.

Yes. Our Main Medical Centre Emergency Department operates 24 hours a day, 7 days a week, 365 days a year. It is staffed by emergency physicians, trauma surgeons, and critical care nurses at all times.

Go to Emergency immediately for: chest pain, stroke symptoms, severe breathing difficulties, heavy bleeding, loss of consciousness, serious accidents, or any condition you believe is life-threatening. For non-urgent issues, booking an appointment is faster and more efficient.

We work with licensed emergency medical services. Call 911 for a life-threatening emergency. For non-emergency medical transport, contact our main line and our team can coordinate appropriate transport to the clinic.

Our triage nurses assess every arriving patient within 8 minutes of arrival. Critically ill patients are seen immediately. Non-critical emergency patients are seen in order of clinical priority. Our average door-to-doctor time is under 25 minutes.

All patients can access their records, test results, prescriptions, and visit summaries through the secure Patient Portal at portal.Jiddena Medical Clinic.com. Records are typically updated within 24 hours of your appointment or test.

Yes. Submit a Medical Records Transfer Request through the Patient Portal or at any clinic reception. For security, we require written consent and a valid ID. Records are typically transferred within 3–5 business days.

We retain adult patient records for a minimum of 10 years. Paediatric records are retained until the patient turns 25 or for 10 years, whichever is longer. You can request deletion of non-essential data in line with applicable privacy laws.

Absolutely. All patient data is protected under HIPAA and applicable local privacy legislation. Your information is never shared with third parties without your explicit written consent, except where required by law.

Yes. Contact our Medical Records team via the Patient Portal or in person. You have the right to request amendments to factually incorrect information. A clinician will review and respond within 15 business days.

Telehealth allows you to consult with a doctor via secure video call from any device with a camera and internet connection. Book a Telehealth appointment through the portal, receive a link by email, and connect at your scheduled time. No special software is needed.

Most non-emergency consultations are available via telehealth, including general medicine, mental health, follow-up appointments, medication reviews, and many specialist consultations. Physical examinations, procedures, and emergency care cannot be done remotely.

Most major insurers we work with now cover telehealth consultations at the same rate as in-person visits. Check with your insurer to confirm your specific plan. Self-pay telehealth rates are typically lower than in-person appointments.

Yes. Our telehealth platform is end-to-end encrypted and fully HIPAA-compliant. Sessions are never recorded without explicit consent. Your connection is as private as any in-person consultation.

We have 12 clinic locations across the city including our Main Medical Centre (Downtown), Northside Clinic, Eastgate Health Hub, Westpark Family Clinic, and 8 additional branches. Use the location finder on our Contact page for addresses and directions.

Yes. We welcome international patients and offer dedicated medical tourism services including airport transfers, translation assistance, accommodation recommendations, and complete medical concierge support.

All Jiddena Medical Clinic facilities are fully wheelchair accessible with dedicated parking, ramps, lifts, and accessible restrooms. We offer sign language interpretation by appointment and hearing loops at all reception areas.

We welcome all feedback. You can complete a satisfaction survey via the Patient Portal, speak to our Patient Liaison team in clinic, email feedback@Jiddena Medical Clinic.com, or leave a review on Google or Healthgrades. All feedback is reviewed by clinical leadership.